Our main goal is to look after our customers to best ensure a delightful interaction with our company, products, and services. CUBAJO LLC embraces the customer care philosophy because we take a personal approach to our customer’s journey with a CUBAJO. We apply this mentality to our clients to ensure they feel respected and cared for throughout the life of a product.
“Your satisfaction in our instruments is music to our ears”
We at Cubajo LLC will always work with you to bring satisfaction to any concern or discrepancy in our product or process that you may have. Cubajo will accept returns within 14 days of shipping as long as the following processes are followed.
The instrument(s) must be unused.
The package should be completely inspected by you upon arrival at your destination.
If damages are visible in the package you should contact the carrier immediately.
Place a claim with your carrier and reach out to us at the same time.
Do not disassemble the Cubajo without approval from us within the warranty period – Doing so will render your warranty null.
If dissatisfy with the purchased instrument:
There will be a 25% charge or the cost of the instrument re-stocking fee.
If you would like to up-grade your purchase to a better Cubajo of greater cost, we will work with you to satisfy your concern or need.
Do not attempt to tune your instrument without instructions from us during your warranty. (All instruments are shipped fully tune.)
After your warranty ends, if you need us to tune your instrument the cost will be $ 200.00 USD, plus shipping and handling.
You will need documentation from us to ship anything to us.
In case you have to ship an instrument to us:
You should get authorization from Cubajo.com
Shipping cost is your responsibility.
You should insure the shipping of the instrument to us.
We are not responsible for the lost of the instrument in transit.
If no defects of the instrument are present, we will work with you to bring satisfaction to your issues at hand.
Terms & Conditions
These terms and conditions outline the rules and regulations for the use of Cubajo LLC's Website, located at Cubajo.com.
By accessing this Cubajo.com we assume you accept these terms and conditions. Do not continue to use Cubajo.com if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "“Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of the Unite State. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Unless otherwise stated, Cubajo LLC and/or its licensors own the intellectual property rights for all material on Cubajo. All intellectual property rights are reserved. You may access this from Cubajo for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Republish material from Cubajo
Sell, rent or sub-license material from Cubajo
Reproduce, duplicate or copy material from Cubajo
This Agreement shall begin on the date hereof.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Cubajo LLC does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Cubajo LLC, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Cubajo LLC shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Cubajo LLC reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Cubajo LLC a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to others Website information so long as the link:
(a) is not in any way deceptive;
(b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and
(c) fits within the context of the linking party’s site,
We may consider and approve other link requests from the following types of organizations:
commonly-known consumer and/or business information sources;
dot.com community sites;
associations or other groups representing charities;
online directory distributors;
accounting, law and consulting firms; and
educational institutions and trade associations.
We will approve link requests from these organizations if we decide that:
(a) the link would not make us look unfavorably to ourselves or to our accredited businesses;
(b) the organization does not have any negative records with us;
(c) the benefit to us from the visibility of the hyperlink compensates the absence of Cubajo LLC; and
(d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link:
(a) is not in any way deceptive;
(b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and
(c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Cubajo LLC. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of Cubajo LLC's logo or other artwork will be allowed for linking absent a trademark license agreement.
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party’s rights.
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer:
(a) are subject to the preceding paragraph; and
(b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
processes any and all data and information collected in relation to your use of our website. We are
We collect information from visitors to hptt://cubajo.com through data capture forms and contact forms. We collect your details when you email us with an enquiry. We process the personal information you have given for the purposes of providing:
The information you have requested
Appropriate and useful communications
Assistance to help improve our services and your experiences
Cookies and Web Beacons
A cookie is a small data file which may include an anonymous unique identifier that is sent to your browser from a website’s computers and may either be used only during your session (a “session” cookie) or may be stored on your computer’s hard drive (a “persistent” cookie). Cookies can contain data about user movement during the visit to the website. If your browser software is set to allow cookies, a website can send its own cookie to you. Cookies are a mechanism for maintaining continuity during a user’s visit to a website. They allow data to be maintained for users’ benefit as they navigate a site. This is referred to as a “session” or “management” cookie. These cookies go away when you terminate your visit to the website as they are maintained only in your browser’s active memory during your session. Cookies may also be stored on your computer so that you can be recognized by a website on subsequent visits. They are read by the website that sent them whenever you re-visit the website. They are often used on websites that require you to login so that you can avoid having to enter all of your login information every visit. They may store information on your unique identifier and the areas of the website you have visited before. These cookies are stored on your computer’s hard drive after you have left your website visit and consequently are often referred to as “persistent” cookies.
You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. To learn more about how to manage cookies in your web browser, please visit
Cubajo LLC follows a standard procedure of using log files. Log file information is automatically reported by your browser each time you make a request to visit a webpage. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages and the number of clicks. These are not linked to any information that is personally identifiable. If used, the purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website and gathering demographic information.
In compliance with the Children’s Online Privacy Protection Rule (“COPPA”), Cubajo LLC does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
You can learn more about COPPA at http://www.coppa.org/coppa.htm.
Links to Other Websites
While every effort is made to keep information provided over the internet accurate and up-to-date, Cubajo LLC does not certify the authenticity or accuracy of such information. No warranties, express or implied, are provided for the content, records and/or mapping data herein, or for their use or interpretation by the User.
Cubajo LLC and its’ agents assume no legal responsibilities for the information or accuracy contained in this data, including any action taken from reliance on any information contained herein and shall have no liability for any damages, losses, costs, or expenses, including, but not limited to attorney’s fees, arising from the use or misuse of the information provided herein. The User’s use thereof shall constitute an agreement by the User to release Cubajo LLC and its’ agents from such liability.
Thank you for your interest in our products. If you are a retailer and would like to know how to become a CUBAJO wholesaler, please contact us to request information about our premium musical products and unique opportunities.
Once we receive your inquiry, we will contact you in 24-48 hours to find out how we can best meet your needs. If you are an existing wholesale customer and need to place an order with us, please call us at +1 (904) 693-2282 or email email@example.com.
We look forward to speaking with you.
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